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Resolve Consumers Complaints

This service allows receiving consumer complaints, taking the necessary measures thereto or referring the same to the competent authorities.

MOET Concierge

Tell me what happened. I fill in your complaint as we talk, by voice or text.

Concept demo
Voice is off

Hello, I am the Ministry concierge. Tell me what happened, and I will fill in your complaint as we talk.

Your complaint

Fills in as we talk. You can edit any field.

Still needed: Your name, Phone, Business, Emirate, What you bought, Purchase date, Amount paid (AED), What went wrong, What you want

What the agents do

Each step is a live model call on the details you confirmed.

  1. Chief of staffRoutes the caseWaiting

  2. Complaint agentChecks for missing informationWaiting

  3. Complaint agentDrafts a follow-up message to the businessWaiting

  4. Complaint agentWrites the case summaryWaiting

  5. Chief of staffSends the case to the Customer Support queueWaiting

Case status

No case yet. Your case status appears here.

Concept demo by CollabEZ and Q9 Labs. Not affiliated with or endorsed by the Ministry of Economy and Tourism. All data is simulated.